Testimonials - Customer Feedback                                          

We welcome any feedback through our Contact Us Page  and hope our future customers will benefit from your comments.

PangurBan and Gomez

Dear Alyse,

I'm really sorry to let you know that Pangur Ban died today, so we will be cancelling his time in the Red House next week.  After having his tooth out a few weeks ago, we discovered he had a soft tissue sarcoma in his nose and his health deteriorated over the last couple of weeks, so we had him put to sleep today.  

Please accept my apologies for all the times we have tried to rearrange the stay whilst we were moving house.  I'm sorry that you won't be able to try out your new protocols for Covid-19 with us.  We would very much like you to keep the money that we have paid for this visit in recognition of the extraordinary care you have given both Pangur and Gomez over the last 15 years.  It has always been a real relief to know that they were with you whilst we were away, knowing they were in excellent hands.  The rapport of your staff with our cats has always been great and their genuine affection for all the cats who stay with you really shines out.

Please pass on our heartfelt thanks to all the team.  As we move to pastures new, we'll be very sorry not to have you on our doorstep for future pets, but will continue to sing your praises to everyone we know locally.

Very best wishes





Hi Alyse,

Just a wee overdue note to say thank you for looking after Heidi over the Christmas holiday while we were away. As always, we came back to find her healthy and in good spirits. Thank you too for her bag of Christmas presents and goodies. I’ve attached a photo of her playing with the toy she got from Red House. She loves it! It has her rolling back the years and acting like she’s 12 months old, rather than her 12 years.

I hope you and your family had a restful festive period and wish you all the best for the year ahead.

Kind regards,



Hi Alyse,

We just wanted to say a big thank you for looking after Miranda so well last week. We're always worried about leaving her but feel safe knowing she is at the Red House.

The girls obviously looked after her really well - she came home looking beautiful and seemed very relaxed and happy. Please could you pass on our thanks to them too? And thanks too for checking on Miranda and keeping such a close eye on her - we know you go above and beyond and really appreciate it.

Best wishes
Louise and Clare

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Thank you very much for looking after Charlie for us.  He looked amazing when we collected him.  His fur looked so clean and he was rolling all over the rug and seemed very happy.   I think he really enjoyed his holiday with you.  Its so nice to know we can go away and he is so well looked after.

 I think reviews are really nice to read because they make you happy knowing your pet will be well looked after when you are away.

Thank you again.  Charlie looks so well.  In fact I think his holiday with you was a real treat.

J Turner - York

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 I have been meaning to write this for some time and have at last found the time. 

I am so impressed with Alyse and the team at Red House. 

We went on holiday to the USA in March and we were a little worried about Buster as although she had stayed before, this was the longest she had been away.
Alyse kept my husband and I informed of Buster's well being by emails and also posted a photograph of her on facebook to enable us to see she was just fine!! 

We will never use any other cattery, the team at Red House are caring and kind not just to the animals but to the owners too. Well done!

Elaine Sweeney

(Picture of Buster with Moira whilst on holiday here)


Tillie and Skye


Thank you so much Tillie and Skye have really enjoyed their stay 
They look amazing especially having to care for Skye's eyes and of course Tillie skin condition you're a credit to you're profession. We will see you again in June.



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Hi Alyse,
Thank you so much to you and everyone at the Red House for looking after Miranda so well over the last week - she has come back looking lovely and very happy. I'm sure she really enjoyed the huge scratchy post too!
Louise A - York

Satu Lagi


Dear Alyse,

I would just like to say a huge Thank you, to you and all the staff for looking after Satu.

It's a huge relive knowing she loves it so much and that she is happy to come and stay. 

It was great getting facebook updates too.

Regards Alison -( York)

Kerry and Keegan- Show Champions

Having spent almost 3 weeks in Red House Kennels, Kerry went to Leeds Championship show in such good condition she won the  Puppy Bitch class.  Her brother who also stays at Red House on occasions went one better by gaining Best Puppy in Breed.  They followed this a week later by winning a 1st, two 2nds and a 3rd in big classes at the British Dalmatian Club 90TH anniversary show.  

I am happy to leave my dogs with Alyse knowing they are well fed and looked after, and always come home in top condition. 

Ilex Whiting   Cragvallie Dalmatians and Hungarian Wirehaired Vizsla. 

Pic 1 Kerry     Pic 2 Keegan   Pic 3 Keegan at Leeds    Pic 4 Kerry

Keegan Leeds 2015

Kerry at BNat

Jaffa and Tiffin


Just a note to say thank you so much for always looking after our cats Jaffa and Tiffin so well. They've come back today looking fluffier than ever and so happy which is fantastic as its a while since they last stayed due to new baby and less time for holidays! 

We've been using Red House for a few years now and never have any worries while we're away about the cats as we know they'll be well cared for, we jokingly call it the 'cat hotel' and would have no hesitation in recommending it to others, indeed our friends cats also board here. 

Thanks again! - Dr Madeleine Bradman

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